Appaling attitude of Dialdirect

I was a client of Dialdirect for more than 5 years. I was an ideal client with on time payments & no issues from my side towards them. I decided to cancel my policy for my own reasons & according to any insurance should you wish to cancel you have a right to without any restrictions. As the payments are already taken out the month before there is no discrepancies from the clients side. I placed a call and canceled my policy and received an email saying it was canceled a day earlier than I requested. I was told the amount was already taken out but within 7 to 14 days I will get a refund. It's a month later and no refund. I placed a call today only to be told in the entire month Consultant Ayanda called me once to say I needed to provide them with proof that I sold my car. I have never ever seen any insurance ask for proof and that is personal information that an insurance does not have a right to ask for. If I don't provide that I cannot get a refund. No such conditions were made at the time of signing up or at the time of cancelation. They took the money nicely but time to return they finding unnecessary reasons. And suddenly as well the manager K Govender is too busy in a meeting for dialdirects customers. This is the service you receive after being loyal. It's hard work and sweat that makes the money that goes to dialdirect but their attitude is appaling. All those that are signed up i suggest you take careful note.