And who said dial direct claims was easy to do???

So I logged my cellphone claim with dial direct online on the 21st November: the website promised fast and speedy service and what do I get .... A serious delay with dial direct staff which until today has not been resolved. This is a business cellphone which I use to receive and make calls to clients and it seems dial direct has already gone into Xmas mode and taking there time to resolve the problem. Don't use there website because it seems that no one manages it. And if I call in u get passed on to about 6 consultants who clearly cannot resolve this issue. I am beginning to kick myself for moving to dial direct. It use to be such a sterling and reputable insurance company