TM
Thuli M

1 reviews | Active since Mar 2013

28 Sept 2022, 09:03

Amazing service

On the 05/09/2022 got in a horrible accident. Thank God a colleague arrived and called dial direct from the app . Still dnt remember what happend .Within 20 min the ambulance came and after an the tow truck arrived.06/09/2022 got a call from BRIAN telling me the car is at the panel beaters and it was assigned to LEHLOHONOLO MOTHOKGO and he organised courtesy car for me. On the same day which was a tuesday he told me hell give me feedback on thursday. 08/09/2022 LEHLOHONOLO calls me and tells me the car ws deemed economically unrepairable so its gona be written off💔He will call me tuesday to let me know if the claim was approved or declined. Monday 11/09/2022 mind you its a week since the accident he calls me and tells me the claim has been approved my heart at that moment. I have 2 options for them to settle the car as I was insured under better car value which is retail value or outsource same model with the same km. I opted for the outsource. Following day REGINALD MUKHITHI called me about the vehicle and specifically asks me where I stay(very considerate) and tells me hell call me once he has found the vehicle. Lucky for me he found it and Sean from hyundai fourways calls me about it. Monday 19/09/2022 Sean brought the car at my workplace. THANK YOU DIAL DIRECT

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Replies (1)
Dialdirect
Dialdirect's reply28 Sept 2022, 09:08
Official
Hello Thuli, 

Thank you so much for your feedback, Our team is hard at work continuously trying to ensure speedy  and excellent service for our customers and it is always rewarding to hear kind words. We glad youre doing well - your safety is our number one concern - and we are glad you have had a wonderful journey with us.

Kind Regards,
Dialdirect Insurance