Almost a month still no feedback

<p>My name is Nonkululeko Binca, I have a policy with Dial Direct and about three weeks ago I logged a claim requesting for a lock smith and somebody to boost my car.</p> <p>The lock smith came through but nobody came to boost my car, then I made a call to my insurer to find out why nobody was dispatched to me to help boost my car, and I was told that they dont know but according to their records the case was closed which simply mean somebody was sent through.</p> <p>I advised that nobody was dispatched and the lady by the name of Rene advised me that she has escalated the matter to her team leader which is Itumeleng Mokgosi from Road side assistence to date he has never called me back to advise.</p> <p>I have contacted the company on more than five accassions requesting to speak to Itumeleng and he never wanted to speak with me advising the agents that he will call me in which he never did, I am so livid with dial direct currently and want to cancel my policy because I feel as a paying customer I am not a priority, and before this incident I requested assistence with a chip for my front windcreen and to date nobody from glass fit came through and when a report this to the insurer they keep on refering me to glass fit nobody is interested in trying to resolve the problems I have, I mean where does my premiums go too?</p> <p>And because of this delay the chip is getting worse and who is supposed to fit the bill for a new windscreen?</p> <p> </p> <p>If I dont get feedback ASAP or else will have to look else where trust worthy insurence where I will be treated as if i matter.</p>