HN
Hlulani N
1 reviews | Active since Jun 2021
03 Jun 2026, 16:46
AI Support Not Meeting Our Needs Please Transfer to Human Assistant
We appreciate your effort to assist us. However, the current AI support is not meeting our needs and is taking up our time and airtime. Please transfer our call to a personal assistant or the appropriate human contact who can direct us to the correct department or person to resolve this matter.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
03 Jun 2026, 16:55Hi Hlulani, We acknowledge the receipt of your complaint. Please confirm your policy or ID number so we can locate your policy.
Kind Regards,
The Dial Direct Team
Kind Regards,
The Dial Direct Team
Dialdirect's reply03 Jun 2026, 16:55
Official
Hi Hlulani, We acknowledge the receipt of your complaint. Please confirm your policy or ID number so we can locate your policy.
Kind Regards,
The Dial Direct Team
Kind Regards,
The Dial Direct Team
HN
Hlulani N's updateReviewer Update
03 Jun 2026, 17:21I complain about AI assistant not my policy
HN
Hlulani N's update03 Jun 2026, 17:21
Reviewer Update
I complain about AI assistant not my policy
Dialdirect's replyOfficial
04 Jun 2026, 07:54Hi Hlulani,
We understand that you are complaining about the AI and not your policy,
However, we would like to have access to your policy so that we can arrange for one of our team to call you to assist you.
Please also provide us with more details of what you need assistance with so that we can arrange for the correct team to assist you.
Kind regards,
The Dial Direct team
We understand that you are complaining about the AI and not your policy,
However, we would like to have access to your policy so that we can arrange for one of our team to call you to assist you.
Please also provide us with more details of what you need assistance with so that we can arrange for the correct team to assist you.
Kind regards,
The Dial Direct team
Dialdirect's reply04 Jun 2026, 07:54
Official
Hi Hlulani,
We understand that you are complaining about the AI and not your policy,
However, we would like to have access to your policy so that we can arrange for one of our team to call you to assist you.
Please also provide us with more details of what you need assistance with so that we can arrange for the correct team to assist you.
Kind regards,
The Dial Direct team
We understand that you are complaining about the AI and not your policy,
However, we would like to have access to your policy so that we can arrange for one of our team to call you to assist you.
Please also provide us with more details of what you need assistance with so that we can arrange for the correct team to assist you.
Kind regards,
The Dial Direct team