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RVdM
Robyn Van der Merwe

1 reviews | Active since Jul 2024

17 Sept 2025, 13:09

AGAIN?! CASH BACK BONUS BEING WITHHELD

AGAIN?! CASH BACK BONUS BEING WITHHELD I previously logged a complaint on here, and after follow ups etc, I finally got assisted. My original complaint was 25 Jul 2024, and my final post was 30 Aug 2024. Dumisani was able to assist me and the problem was corrected after she confirmed that there was no reason for my cash back bonus to be changed by 1 year, and yet I find myself with the EXACT SAME PROBLEM AGAIN. I called for a policy review on 18 August 2025, and I queried my cash back bonus date and was informed that it was set to be paid on 10 Sep 2025. Nothing was paid. I called 15 Sep 2025 to find out what the delay was, only to be told that my bonus has been moved to 26 Oct 2026, more than a year from now. I also got told nicely that a manager will be in touch with me before 5pm 16 Sep the latest to tell me WHY I WILL NOT BE GETTING MY CASH BACK BONUS THIS YEAR. Surprise.... NO CALL! Seriously, what is the problem? Why is no one calling me back. Pay the money that you owe me.

0
Replies (3)
Dialdirect
Dialdirect's reply17 Sept 2025, 13:13
Official
 Hi Robyn We are disappointed to hear about your service experience.  Kindly note that your matter has been escalated to the relevant team to look into.  Kind Regards,
Dialdirect Team
RVdM
Robyn Van der Merwe's update23 Sept 2025, 15:03
Reviewer Update
Still no call. its almost a week.
RVdM
Robyn Van der Merwe's update06 Oct 2025, 20:02
Reviewer Update
Dial direct clearly has no integrity or loyalty to their clients. I have not received any feedback to date, no call or email. I want this matter resolved and my cash back bonus payment processed by COB 7 October 2025, otherwise I will be referring this matter to the ombudsman. Why do your clients have to go to such extremes to get assisted? Just do the right thing and pay what is due to me.