WE
Wesley E

1 reviews | Active since Feb 2016

22 Sept 2021, 14:46

After being with you guys for 4 years, this new rewards system coming October is going to cause you to lose a good percentage of your customer base including myself because moving from 8 trips per month to 28 trips and driving less on top of that to earn

After being with you guys for 4 years, this new rewards system coming October is going to cause you to lose a good percentage of your customer base including myself because moving from 8 trips per month to 28 trips and driving less on top of that to earn the same rewards we getting now is ridiculous. Watch the fall back financially and watch your poor reviews go even further down. Stop this nonsense idea now before its too late!

0
Replies (3)
Dialdirect
Dialdirect's reply22 Sept 2021, 14:54
Official
 
Hello Wesley, 

We are disappointed to hear about your service experience.

We will investigate your matter and contact you with feedback, please send us your policy or ID number via private message. 

Kind Regards,
The Dialdirect Team 
WE
Wesley E's update22 Sept 2021, 14:57
Reviewer Update
Many people will change there 1 star reviews to 5 stars if this is stopped....
Dialdirect
Dialdirect's reply22 Sept 2021, 15:56
Official
Kindly be advised this matter has been escalated our team will be in touch. 


Kind Regards,
The Dialdirect Team