After 10 years- they don't even respond !1

I have submitted a claim for a minor household item accidental damage ( laptop ). I have a household<br> content policy and portable possession cover. This cover has been suggested to me as being sufficient<br> by Dial Direct advisor over the telephone, when I inquired about and unexpected premium increase.<br> According to him, R 560000 household and R 36000 unspecified personal possession cover, will cover<br> me for any eventuality. Now it turns out- THEY HAVE **** TO ME !! They do not want to pay for the<br> damage under either of those policy aspects !! When I've mentioned that my policy is structured based on their<br> advise and suggested they should listen to the conversation ( they always threaten You !) to the recordings,<br> I have been told that they will and the matter will be referred to management. Later I have found out<br> ( due to my insistence ) it has been forwarded to processing and I will be advised.<br> I've asked them to provide me with an extract of contract that stipulates exclusions to my claim.<br> I've had no communication of any sort for a week now !! <br> Very disappointed not only at my loss ( I've paid to have it covered !) but also at the bullying attitude of<br> BIG COMPANY BEWARE !