Accident Claim

What bad service for what started out good. At the accident scene service from Dial Direct was excellent in getting my car towed away and claim registered. Thereafter it all went wrong. No calls to get my claim going or follow up. Only call was to other parties involved in accident to see if they can catch me out in a lie. I tried to call the person dealing with claim and still could not talk to him. They said he would call. Still waiting. I Got a hired car after I had to organise with another Dial Direct agent. Dial Direct take so long to sort out claim that hired car days are now finished, you only get 15 days. (It takes them 3 weeks to sort claim out) Now you sit with no transport and Dial Direct don't care. Dial Direct finalise the claim and give you the panel beaters number and say their side is now finished, here is contact number to sort your car out, GoodBye. They are so policy driven that they don't take the customers needs into consideration.