Access Recovery

I was involved in a hit and run accident in July but managed to get the run away drivers registration number. Accident report was given to dial direct and my car was fixed. When we ask about the access recovery, they tell us that the guy has no insurance and there's nothing they can do about it, the lady was very rude on the call with my husband. Our issue is, initially they told us they found that it's a company car and they also found their insurance company. What now? I hate how we have to chase after them, they don't even call to give interim feedback, we always have to call. We definitely looking for another insurer now, Discovery Insure is tempting.