Absolutely terrible service from Dial direct - Stay way

I have the most disgusting experience with dial direct. Taken out a policy with them 3 years ago for my vehicle, household contents as well as portable possessions. Upon logging a claim for my laptop which was ****** and which falls under my portable possession benefit, i was informed that laptops are NOT covered. This is contrary to what i was told when taking out the policy so i requested a call listening. Claim assessor then came to me and stated that i am indeed covered however the assessor, Reinette Combrink then gets a quote for a different pc since my one is no longer manufactured and declined my claim because this new spec PC is too expensive. Firstly, my claim is based on my PC value and not the value of an alternate PC that is a totally different spec so how do you then reject my claim based on this? The simple claim process has taken 28 days. 28 DAYS!!!! SHE has never ever kept to her time frames and ignores my emails when requested for feedback. PLEASE STAY away from dial direct as they are absolute ******* and scheme their way out of paying claims whilst making up excuses