Absolutely disappointed with Dialdirect hey. Be careful of this insurance

So I don’t understand why our insurers lie to us. Maybe they think we are gullible. I logged a complaint last week. Asking about my car. They called me on Monday as a procedure and even when they called they didn’t know what was happening with my car. They said they would call me back. I haven’t had a single call since Monday updating me on my car and pushing from their side to get my car on time.

The panel beater is still spinning the story about the fact they are waiting for parts. They’ve been waiting for parts for 3 weeks. In that time my courtesy car is expiring and dial direct expects me to pay for my own courtesy car while they picked that panel beater and didn’t ensure that the parts where ready before bringing in my car.

My advice to all. Please be very careful when you are picking these insurance companies. They are very quick to debit your account when it’s to pay from their side they don’t do anything