Absolute professional and exceptional service

As South Africans, we do not take the time out to provide compliments but often are to quick to complain.<br> Living in South Africa, you would know and have become accustomed to expecting bad service when calling most Contact/Call Centers never really expecting to get anything resolved.<br> <br> I have to complement ****em Suliman on his honest, professional and exceptional service.<br> I called in to discuss (almost ready to fight) the fact that my premiums increased by 21% across my insured products. When ****em answered he did what most people struggle to do or actually do not know how to do and that is to listen to what i had to say.<br> <br> What impressed me the most was that he was not trying to justify the increase or ******** me. He was honest, took accountability for his company and actually said that the increase is not just and he would definitely assist in bringing it down.<br> <br> He did just that handling the call professionally and making me feel like i was going to get the outcome i expected, gained my trust and respect and it is such a pleasure dealing with people like this.<br> <br> He is a the true epitome of what any individual dealing with clients should be.