A very lethargic response

Item: Dialdirect
Rating: 2
Author: Dante P

Very fast at calling you when you want a quote, very reluctant to call when you need a refund or a claim or cancelation

Helpful (0)

Replies (4)

Dialdirect's replyOfficial

15 Dec 2021, 13:21

Hello Frederik van Zyl
We are sorry to hear this and would like to understand what happened.

Please send us a private message with more information and your policy details.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply15 Dec 2021, 13:21

Official

Best regards,

Dante P's updateReviewer Update

15 Dec 2021, 13:50

Not sure where you got Frederik van Zyl when my name is on the review

Dante P's update15 Dec 2021, 13:50

Reviewer Update

Not sure where you got Frederik van Zyl when my name is on the review

Dante P's updateReviewer Update

15 Dec 2021, 13:50

I enquired about a refund for a cancellation 6 days ago and still no one has contacted me

Dante P's update15 Dec 2021, 13:50

Reviewer Update

I enquired about a refund for a cancellation 6 days ago and still no one has contacted me

Dialdirect's replyOfficial

15 Dec 2021, 14:44

Thanks for getting back to us Dante du Plessis.

We have escalated your matter.

Our team will contact you with feedback.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply15 Dec 2021, 14:44

Official

Thanks for getting back to us Dante du Plessis.

We have escalated your matter.

Our team will contact you with feedback.

Kind Regards,
The Dialdirect Team

Best regards,

A very lethargic response

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