A ***** in a Sheep Skin on adverti*****t and To quick to get Money

I had an Insurance Policy with Virgin Money Since 2015 August 01 and To be Honest i never had any issues with them Until They handed over their company to These ****** DIALDIRECT I made a Claim on the 17 September 2018 on my Midi Controller for my Studio Equipment and The Person i spoke to ask me if i had an Updated Policy Schedule and i told him that no the Last Policy Schedule i received was from Virgin Money on 07 January 2015 and he Sent a new Policy Schedule with different excess fee and extra additional fee,

My Excess fee was R1200 and there was nothing extra or Hidden, Now on Dial Direct Suddenly The Excess was R1950 and R950 for Power Surge.

This was something totally different from what i signed for, they claimed that i received the Latest Policy Schedule from them after I made a dispute regarding the whole thing and even asked my System Administrator to do a search if i have received any mails from DIALDIRECT from the Following addresses which were Provided to by Abardean Roestorff ********** or ********** and None of these email addresses ever sent me an email except on monday after i made a Claim,

Now they refuse to help me based on the last Policy Schedule i last received, My Midi Controller was R 6 200 and they want to Offer me R 4 500 which will eventually be R 1 900 after their ridiculous excess fees, this is a day light ******* i am dealing with ****** here,

What i want now is to get refunded accordingly by saying that i mean i will be happy if i pay an excess fee of R 1 200 for this claim and like i explain to them if only i knew the new terms and Conditions of their updated Policy Schedule i could have Cancelled my Contract with them and work with Honest People who do not milk money fro People.

This morning i got a Call from Marike Maritz who was oppressing my Rights who didn't want to give me a chance to speak all she wanted was to be the only one who is doing the talking as if she is the one paying my Policy.

BAD BUSINESS

So I just want to know if i will get help or not.

This are my Terms I get R 6 200 where they can deduct their ridiculous excess fees or I select the Midi Controller that is on the same Standard as mine and from the quote i will get they can deduct their RIDICULOUS EXCESS FEES or

They must assist me based on the R 1 200 excess fee of the Policy Schedule i knew.

and as for the Midi Controller they selected for me is an Entry level Midi which doesn't even meet the Standard of my Previous Midi Controller

I AM SICK AND TIRED OF THIS TYPE OF BUSINESSES.