A remarkable customer experience.

For years I used a broker as I was skeptical about whether the likes of Dial Direct and Outsurance could be re**** upon to settle fairly when the time came to actually lodge a claim.Two years ago, however, after a friend told me about the rates he was getting on his household and car insurance, I bade farewell to my broker and made the move to Dial Direct. The drop in my monthly premiums was significant.<br> <br> Last month our home was burgled. I held my breath. Had I been penny wise and pound foolish? Would Dial Direct hide behind some fine print and not pay my claim fairly?<br> <br> I called the call centre, and they promised someone would make contact with me. He called that very day, and we agreed an appointment. I was armed and ready to negotiate when the Dial Direct person arrived at my home!<br> <br> I was completely taken aback by the Dial Direct person's fair, proactive attitude, and competence. I'd expected to be made to feel as if I was lying or exaggerating, but on the contrary the tone was respectful and objective.<br> <br> One ****** item held sentimental value to my wife, and Dial Direct went the extra mile in helping minimise her sense of loss. <br> <br> Thank you Dial Direct, and Paul.