SM
Siyabulela M
1 reviews | Active since Nov 2021
27 Feb 2025, 17:28
***
Dial direct is giving me problem, I didn't pay for December and I disputed January and now they are continuing deducting with undisputed deduction I emailed them asking for cancelation and payback of my money. Hello Mr Masoka
Thank you for your email dated 26/02/2025, regarding your cancellation request.
We tried calling you on ***, but you were not available.
Kindly note that cancellations can only be completed telephonically, please contact us on ***so that we can process your request.
We will not cancel your policy without your verbal consen
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Replies (3)0
Replies (3)
Dialdirect's replyOfficial
27 Feb 2025, 17:31Good day ,
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Please note that we have escalated the matter to the relevant department.
Have a lovely evening!
Kind regards,
The Dial Direct Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Please note that we have escalated the matter to the relevant department.
Have a lovely evening!
Kind regards,
The Dial Direct Team
Dialdirect's reply27 Feb 2025, 17:31
Official
Good day ,
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Please note that we have escalated the matter to the relevant department.
Have a lovely evening!
Kind regards,
The Dial Direct Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Please note that we have escalated the matter to the relevant department.
Have a lovely evening!
Kind regards,
The Dial Direct Team
SM
Siyabulela M's updateReviewer Update
27 Feb 2025, 17:40I just need cancelation of my insurance and re-embersed my money back please.
SM
Siyabulela M's update27 Feb 2025, 17:40
Reviewer Update
I just need cancelation of my insurance and re-embersed my money back please.
Dialdirect's replyOfficial
27 Feb 2025, 17:56Please note that we have been trying to make contact with you ,please kindly provide us with a time to make contact so we can assist.
Kind Regards
The Dial Direct Team
Kind Regards
The Dial Direct Team
Dialdirect's reply27 Feb 2025, 17:56
Official
Please note that we have been trying to make contact with you ,please kindly provide us with a time to make contact so we can assist.
Kind Regards
The Dial Direct Team
Kind Regards
The Dial Direct Team