6 Weeks after storm and no repairs

After the severe storm on 11 October 2017 which left Durban with severe damage to homes and property.. I had severe damage to my tiled roof, PVC picket fence and water damage to mu parquet flooring. An assessor from Digicall arrived about a week later and assessed the damage and submitted his report ti Dialdirect also stating that I would take a cash settlement which I did not. Dial direct sent the assessment to me and I could see that the amount was way below the actual cost of repairs. I told them that I would like them to arrange for the repairs to be done. Now almost 6 weeks later and many calls and visits from potential contractors nothing has been done for as soon as a site visit is done they realise that the quoted price is much lower than actual repaires will cost. We are now on the second assessor which has not even been to site to do a physical assessment. Every month I pay my premium for the peace of mind that if something happens I will be covered and have good service from Dialdirect but they have proved me wrong. It does not help to approace the ombudsman as with a previous claim Dialdirect spun long yarns and got off. I hope that there will be an amicable result to the claim and I will be happy with the outcome