5 for Nzama and 3 for the company

This is where I wish there was an option to rate a consultant separately. I had an incident where my car was vandalized and portable items ******. A gentleman by the name Emannuel Nzama was very helpful and professional...he called me back after I logged the claim, and he collected the info that was needed for dial direct to process the claim. He also advised that these would be two separate claims since the car and portable items were covered in separate policies. He even arranged for the car to be towed etc very efficiently. So I give a 5 star to Mr Nzama. However, the rest of the process, particulalry on the portable possessions came with a lot of problems. Unjustified delays and when I called I kept being told the consultant dealing with my claim would call back. this dragged for weeks, until I complained on social media and also started action against Dialdirect at the Ombud. Part of their excuse was that they did not have enough info to process the claim on portable possession, which I think was bad excuse because info is to be looked for. So Again, 5 for Emannuel Nzama, and 3 for how the portable possessions were handled by other people.