CW
Chris W

1 reviews | Active since Jan 2011

26 Apr 2019, 07:47

40% Increase in premiums

I received an email from DialDirect insurance about my annual premium increase.

Long to the short, My premium increased from R3848.50 to R5406.51.

That is an almost 41% increase with nil claims in the last year!

How do you justify that? I phoned their call centre and basically I was then offered a "discounted" premium of R5100.00. That is adding insult to the injury! That is no discount. It is still an R1100 increase!

I then requested them to cancel my policy as this is ridiculous. An hour later I receive an e-mail stating that I cancelled the policy because I cannot afford it anymore!!!!! Rest assured DialDirect - I CAN AFFORD IT BUT CHOOSE NOT TO BE A VICTIM OF YOUR ****!!!

I advise everyone to steer clear of this horrible company!

0
Replies (2)
Dialdirect
Dialdirect's reply26 Apr 2019, 07:49
Official
Hello Chris.

We will be in contact to address your concerns.

Regards,

The Dialdirect Team

Best regards,

Dialdirect
Dialdirect's reply09 May 2019, 10:57
Official
Hello Chris,

We have attempted to contact you but could not reach you. We have updated our records to indicate that you were unsatisfied with the policy review.

Regards,

The Dialdirect Team

Best regards,