4 Days and no Feedback from Home Assist Claim

HI,<br> <br> I had a Leaking Geyser, I decided to Use home Assist from Dial Direct, The service up until the point the plumbers got to site was good, however, when the plumber got to site they were un prepared to go up to my geyser to have look, they just looked at it, took a pic with his cell phone and left leaving me stranded with unknowing what to do or what is going to happen.<br> <br> What kind of home assist is this? is this the service i am to expect an paying for? Its now 4 days later and i head nothing from the plumbers or Dial Direct,<br> <br> Dial direct doesn't even give a follow up call to check if things were sorted out etc ,<br> <br> Really disappointed with this service, and really scared having my property insured with Dial Direct <br> <br>