3rd Party, fire and theft policy

After an accident on the 16 February and waiting 2 hrs in the rain, the tow service arrived, we requested our vehicle should be towed to a Panel Beater of our choice. The Tow Service refused and removed our vehicle to a Panel Beater instructed by Dial Direct. The vehicle damages were assessed and a quote for repairs was emailed to us by Dial Direct. The panel beater - Bruce's Panel Shop will not recognise this quote. It has been 16 Days and we still have no quote, and we seem to have no power over the repair of our vehicle. We checked with Dial Direct, and they confirmed the quote is authoritative, we reported our problem to Dial Direct on Wednesday Lunchtime and they committed to reply within 4 hours, it its now at least 11 business hours since then and we still have no response or solution despite emailing their legal office this morning. <br> <br>