30% INCREASE AND NO CREDIT WHEN POLICY DETAILS CHANGE TO LOWER PREMIUM!

<p>**************** - I have only had one claim in 2015 on one of my policies with Dialdirect - however, I get slammed with an increase of 30% and when calling to enquire this ridiculous increase, they suddenly reduce the premium to less than it was before - how they calculate their premiums is beyond me! I then reviewed all details on both policies and there was a credit with the changes made today, but they will not do a pro rata credit for the rest of the month, however, they have no problem charging a pro rata rate should the changes result in an increased premium and effective mid-month. On querying this, they had NO JUSTIFICATION whatsoever, other than "we don't do credits!!" I am reviewing my options - rather hesitant with the outcome as I do not have much trust in the insurance industry, but I will keep on doing my research and endeavour to find a reliable company where this unprofessional service can be avoided.</p>