cN
chelsea N
1 reviews | Active since Sept 2015
22 Oct 2015, 12:41
3 months later and still nothing!
I had an accident 3 months ago. A taxi went through a red robot and T-boned me and my car was written off. I even had a traffic officer as a witness so it was pretty straight forward. Until today my insurance has been unable to even track the name of the taxi owner. However I posted one picture of the accident yesterday and a gentleman was able to provide me the taxi drivers name, ID and address - in 1 hour. My insurance has had 3MONTHS!! now that I have provided the information they want to determine who was at fault. not to mention I have not received 1 phone call updating me on the progress of my case, perhaps cause there is none.
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Dialdirect's replyOfficial
26 Oct 2015, 14:30Hello chelsean,
We acknowledge receipt of your complaint.
We are aware that this is your second complaint regarding the same issue. As discussed with one of our Customer Relation Specialists, we have requested that you are contact by our legal department who will discuss the recovery process with you and to reach an agreement regarding constant feedback during the process.
Please also take into consideration that the excess is the first uninsured portion payable by the Insured in the event of a claim. Although we always strive to be successful with each and every recovery, it is unfortunately not always possible, and in other cases, the recovery might take longer.
The fact that you were not supp**** with constant feedback on the recovery process is not acceptable, this will be address on an internal bases.
As agreed, please expect a call from a manager from our Legal department who will discuss the way going forward with you.
We once again apologise for the inconvenience and frustration this has caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We are aware that this is your second complaint regarding the same issue. As discussed with one of our Customer Relation Specialists, we have requested that you are contact by our legal department who will discuss the recovery process with you and to reach an agreement regarding constant feedback during the process.
Please also take into consideration that the excess is the first uninsured portion payable by the Insured in the event of a claim. Although we always strive to be successful with each and every recovery, it is unfortunately not always possible, and in other cases, the recovery might take longer.
The fact that you were not supp**** with constant feedback on the recovery process is not acceptable, this will be address on an internal bases.
As agreed, please expect a call from a manager from our Legal department who will discuss the way going forward with you.
We once again apologise for the inconvenience and frustration this has caused.
Regards,
The Budget Insurance Team.
Dialdirect's reply26 Oct 2015, 14:30
Official
Hello chelsean,
We acknowledge receipt of your complaint.
We are aware that this is your second complaint regarding the same issue. As discussed with one of our Customer Relation Specialists, we have requested that you are contact by our legal department who will discuss the recovery process with you and to reach an agreement regarding constant feedback during the process.
Please also take into consideration that the excess is the first uninsured portion payable by the Insured in the event of a claim. Although we always strive to be successful with each and every recovery, it is unfortunately not always possible, and in other cases, the recovery might take longer.
The fact that you were not supp**** with constant feedback on the recovery process is not acceptable, this will be address on an internal bases.
As agreed, please expect a call from a manager from our Legal department who will discuss the way going forward with you.
We once again apologise for the inconvenience and frustration this has caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We are aware that this is your second complaint regarding the same issue. As discussed with one of our Customer Relation Specialists, we have requested that you are contact by our legal department who will discuss the recovery process with you and to reach an agreement regarding constant feedback during the process.
Please also take into consideration that the excess is the first uninsured portion payable by the Insured in the event of a claim. Although we always strive to be successful with each and every recovery, it is unfortunately not always possible, and in other cases, the recovery might take longer.
The fact that you were not supp**** with constant feedback on the recovery process is not acceptable, this will be address on an internal bases.
As agreed, please expect a call from a manager from our Legal department who will discuss the way going forward with you.
We once again apologise for the inconvenience and frustration this has caused.
Regards,
The Budget Insurance Team.