3 DIFF PREMIUMS GIVEN FOR THE SAME COVER

i am highly disappoited with the service that i have received from you... i called in to change the address where the insured goods are kept which increased my premium, i disputed that and someone from retention commited to calling me with a final premium.. todate no one has called, i then spoke to 2 people today Xolani where we had to start the process from scratch coz it seems whaever that was done on the 6th disappeared.. phone got ucut off before we could fininsh and i had to call again spoke to Wisdom, from scratch again as he couldnt pick up where xolani left off(who didnt even bother calling me back after he cut the phone)... i am now being presented 3 different premium for the same service which is very alarming - how can this be? and i am now in a more secured area with my house having all burglar but yet my premium went up - what is even more confusing this affected my cellphone cover as well which went up how can that be? my address remain unchanged while your staff keep taking me from back to forth should anything happen to me now will you cover me as this is your fault.....