3-5 weeks to process claims, no updates

Claims take at least 3 weeks to be finalised. My previous claim was finalised in 5 weeks, simple basic home content damage. My cover was captured wrong, they went back to the initial sales call and discovered this error, confirmed the problem was on their side, proceeded with claim. Now with a current claim, SAME issue - no one gets back to us except for 2 calls I missed and returned, no other update, my husband and I have been chasing up with at least 4 calls a day. We either told the assigned person is off work or will call back. Only to end up calling ourselves again. Its an exhausting experience dealing with this company at claim stage. We're shopping around to switch out.