25 days to get the assessment report

Got 2 vehicles under business on dial direct. One was in an accident on the 14th of June due to the floods, since the 14th of June till date they still waiting for the assessment report. Now makes me wonder if am at the right insurance or not. Imagine the vehicle is not in us for 25days and counting. Now even thinking of moving my other vehicle to a better insurance. Can't have a business vehicle.parked for 25days and thereof without even a solution or outcome. Very Disappointing