24 Fix bad service provider

Dial Direct selected 24Fix as the service provider for my damaged ceiling on 5 December 2015 and then closed/ completed my claim on their system. They even sent me surveys to complete. I phoned numerous times to follow up on my ceiling query, placed on hold while they tried to call the 24fix call center (they don't answer their phones), they would eventually tell me that they will call me back because they can't get through to 24fix. Until I spoke to Gilbert, who was very helpful, who got 24 fix Eddie Goma from 24fix involved and on the 10th Dec 2015, they assessed the damage. I had to call numerous times again, always promised that they would escalate to the manager who would call, but not manager has ever called me. 24fix promised to come on the 19th Dec 2015 at 9am, they did not come. they promised to come on the 22 Dec 2015, the guy came, but claimed he did not have all the material, I told him to install the boards and he could do the other stuff later, but he spoke to my husband and promised to return on the 23rd with all the materials, but he never pitched. I just phoned the call centre yet again, I was told that they can't get hold of Donovan from 24Fix