CS
Colleen S
1 reviews | Active since Mar 2009
07 Oct 2020, 15:45
22% increase from Dial Direct
Dial Direct has increased my premium by a whopping 22%. Inflation is around 5%. The country is going through an economic crisis, many people are on reduced salaries or have lost their jobs. How can Dial Direct justify a 22% increase. Is it their strategy to give huge increases on your premium a year before you get your "cash back bonus"? When I asked for an explanation... I was told it was the price from "their suppliers". I suggested they change their suppliers.
Whichever way you look at it, Dial Direct is printing money with no thought for their clients.
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Replies (2)
Dialdirect's replyOfficial
07 Oct 2020, 16:05Hello Colleen,
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply07 Oct 2020, 16:05
Official
Hello Colleen,
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's replyOfficial
12 Oct 2020, 16:03Hello Colleen,
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Kind Regards,
The Dialdirect Team.
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Kind Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply12 Oct 2020, 16:03
Official
Hello Colleen,
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Kind Regards,
The Dialdirect Team.
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Kind Regards,
The Dialdirect Team.
Best regards,