2 Months later and window still not replaced

After 2 months of begging and pleading with Dial Direct to get my left front window fixed nothing happened and they take absolutely no interest in the matter. They simply pass the buck around to glassfit or renewit. I am sorry to be blunt but it is there responsibility to sort issues with their suppliers and get my window fixed,. I paid the excess I have sent through all relevant information and the window was on the assessors list. I need this fixed ASAP.<br> <br> Chris Rademeyer<br>