SS
Sithabile S
1 reviews | Active since Apr 2013
25 Nov 2015, 14:46
2 Issues 1 Day 1 Company
Okay so I recently moved from outsurance to dialdirect coz I was promised \better"service. <br> <br> Today I checked my bank account and my debit order date was changed from the first of every month to the 23rd. I do not know who told dial direct to debit my account as they please because last month it was debited on the 29.10.15. Now I have a charge on my bank account coz of an unpaid debit order. <br> <br> Secondly"
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Dialdirect's replyOfficial
25 Nov 2015, 16:00Hello Sitha1990,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, please expect a call from our Customer Relation Specialist, we apologise for the frustration this has caused.
We have requested that you are contacted by one of our Policy Services consultants to discuss your concerns.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, please expect a call from our Customer Relation Specialist, we apologise for the frustration this has caused.
We have requested that you are contacted by one of our Policy Services consultants to discuss your concerns.
Kind regards,
The Dialdirect Team.
Dialdirect's reply25 Nov 2015, 16:00
Official
Hello Sitha1990,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, please expect a call from our Customer Relation Specialist, we apologise for the frustration this has caused.
We have requested that you are contacted by one of our Policy Services consultants to discuss your concerns.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, please expect a call from our Customer Relation Specialist, we apologise for the frustration this has caused.
We have requested that you are contacted by one of our Policy Services consultants to discuss your concerns.
Kind regards,
The Dialdirect Team.