1st of every ****ing month not when you feel like it.

Item: Dialdirect
Rating: 1
Author: khumbulani N

We agreed that debits go off on the 1st of every month but no you guys debit days before the 1st.

If you don't need me as a client please ****ing make me aware.

If the the 1st falls on a weekend debit your money after the 1st not before.

Actually cancel my ****ing insurance with your team with immediate effect and refund my damn money.

Helpful (0)

Replies (2)

Dialdirect's replyOfficial

28 May 2020, 22:05

Dear Khumbulani

We would like to apologise for this.

We have arranged with our team to contact you tomorrow to assist you.

Regards
The Dialdirect Team

Dialdirect's reply28 May 2020, 22:05

Official

Dear Khumbulani

We would like to apologise for this.

We have arranged with our team to contact you tomorrow to assist you.

Regards
The Dialdirect Team

Dialdirect's replyOfficial

02 Jun 2020, 15:53

Dear Khumbulani

We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.

We were unable to get hold of you and therefor liaised via email.

You are welcome to contact us should you wish to discuss the matter further.

Kind Regards,
The Dialdirect Team .

Dialdirect's reply02 Jun 2020, 15:53

Official

Dear Khumbulani

We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.

We were unable to get hold of you and therefor liaised via email.

You are welcome to contact us should you wish to discuss the matter further.

Kind Regards,
The Dialdirect Team .