13TH REQUEST: RESPONSE REQUIRED: WRITTEN COMMUNICATION ONLY

Dialdirect,

This is my 13h request to you.

I received a Debicheck requestt, which I DECLINED, as I have been disputing this 25% increase in my premium for more than 2 weeks, yet you have no sense of urgency to resolve this issue.

All 13 requests have also been for you to keep all communication in writing, as I simply do not trust your company at your telephonic communications anymore. Not one of you have bothered to contact me via email, which is the business standard of communication. All I've received are spam calls from TIH sister companies and generic auto-response emails, but no written communication.

-- Why are you R2000 more expensive than the most expensive quote I received? I'm rated on the same merits with every other company, and my vehicle certainly isn't increasing in value.

-- What date is my May pay-out date for my 4yr cash-out bonus?

Please note - I will not be approving your debit order as is. I've given you more than enough time to respond to this matter.

I will not tolerate any phonecalls from you or your group either. Resolve this matter via email as originally asked on 1 April 2026,