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Hi I'm very disappointed last month I was busy looking for a cheaper insurance and had to compare with my current insurance and I agreed on accepting Dialdirect insurance now the problem is the agreement was that I have to accept the debit order from my banks app not knowing that they Will deduct the money on the 1st November now I'm sitting with two insurance that have deducted from me, now I'm told to send my bank statement so that I could be paid back and you don't approve screen shot and that might take the whole month to be approved, I feel like I've played a fool and what Dialdirect is doing is *****, how could you ask for bank statement when you have all the information to pay my money back?