10 days later and my claim has not been finalised

I Submitted a claim for electronic appliances damage due to cable theft on 18 November and to date my appliances have not been fixed. I got a call from a Leonie Swart updating me on the status of my claim however over a week later i still dont have a working fridge and they have rejected my claim for a damaged microwave. I have lost over 1500 as a result of having to buy takeaways and foot that has been spoiled. 9 days is a very long time to wait for a fridge. This leonieneven called me to say my fridge was fixed but i can guarantee that it has not been fixed and no repair comapny has called to arrange to co e and have it fixed. This is by far the worst service i have recieved from an insurance company. I want my fridge fixed now