1 reviews | Active since Nov 2013
1 month and no repairs done
The vehicle was towed away on the 28th April. One month later the assessment is finally done after numerous calls to Telesure. Phoned the repairer (House of Bikes) and they are still waiting for the letter of authorization to be done and they are also wondering why nothing seems to get done. Has the assessment even been loaded?<br> The vehicle has been standing in a workshop for over a month now and nothing seems to be happening.<br> <br> Could someone from Dialdirect please escalate this matter and get it sorted out. I don't have the time to phone numerous people and listen to excuses.<br> <br> I am going to cancel all my policies with Dialdirect due to the lax attitude and no feedback as to why a simple claim takes over a month - and still not completed.
We acknowledge receipt of your complaint.
As discuss with our Customer Relation Specialist, we confirm that the claim has been finalised and that authorisation was sent to the Service Provider.
The claim took long than the norm which we apologise for, the service aspect will be investigated and addressed on an internal basis.
Please accept our humble apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discuss with our Customer Relation Specialist, we confirm that the claim has been finalised and that authorisation was sent to the Service Provider.
The claim took long than the norm which we apologise for, the service aspect will be investigated and addressed on an internal basis.
Please accept our humble apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dialdirect Team.