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Aurora D

1 reviews | Active since Feb 2023

01 Feb 2023, 10:57

0 Stars. Every claim is a fight and adds to the trauma you've already experienced

0 stars If you are looking for an short term insurer that will put your needs last, waste your time play games, use delay tactics and terribly rated repairers and only give feedback when you throw your toys then DialDirect is the one for you. 0/10 would not recommend as every claim is a fight and their corporates platitudes and lack of responsibility to treat the customer fairly only adds to the trauma you have already experienced, that caused you to lodge a claim in the first place. Even worse when you have been a loyal paying customer for years.

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Replies (1)
Dialdirect
Dialdirect's reply01 Feb 2023, 13:49
Official
Hello Aurora,

We like to apologize for the service received from us.

The matter has been escalated to the correct department.

Regards
Dialdirect Team