App not recognising drives

Hi 1. I've been asking for call backs from Dial direct for a week to resolve the fact that app is not recognizing my drives and still to date - nothing has been done to resolve it. 2. There is something ***** with how the app rates your drives. I use the same route to work almost everyday. For the past 2months its been saying "Low risk route used" then when this app started not working, I tried recording for 1 day and it did record but changed to "Very High Risk used"?? How can it have two different answers for the same route used, is this a way to **** us and drop the score so we wont get money back?

IM STARTING TO THINK THIS DIAL DIRECT DRIVING APP IS A ****!!!!!!!!!!