Zero Response. Zero Customer Service.

Item: Dial-a-bed
Rating: 1
Author: Braden P

Good Day

On the 03/07 I placed an order for a bed. I have emailed twice with no response as I made a mistake on my delivery address whereby instead of western cape I have kzn.

I have sent 2 emails and I have had no response at all? Where is the customer service? Also the item states online 2 to 3 day delivery. I need my bed tomorrow- 05/07/23 as per your SLA advertised.

Please contact me asap.

Regards Braden ***

Order - #***

Helpful (0)

Replies (4)

Dial-a-bed's replyOfficial

05 Jul 2023, 08:01

Hi Braden, your query has been escalated to our online manager for urgent attention and will be in contact with you soon to assist. Thanks, NG.

Dial-a-bed's reply05 Jul 2023, 08:01

Official

Hi Braden, your query has been escalated to our online manager for urgent attention and will be in contact with you soon to assist. Thanks, NG.

Dial-a-bed's replyOfficial

06 Jul 2023, 15:58

Hi Braden, our team has provided an update and this response is to confirm that your order has been delivered, the team will remain in contact with you and advise on the steps to follow for the bed base. Thanks, NG.

Dial-a-bed's reply06 Jul 2023, 15:58

Official

Dial-a-bed's replyOfficial

24 Jul 2023, 07:54

Hi Braden, we are following up on your query and will be in contact with you soon to assist. Thanks, NG.

Dial-a-bed's reply24 Jul 2023, 07:54

Official

Hi Braden, we are following up on your query and will be in contact with you soon to assist. Thanks, NG.

Dial-a-bed's replyOfficial

24 Jul 2023, 10:03

Hi Braden, our team has provided feedback and confirmed that they have made contact with you to make arrangements for the exchange. Thanks, NG.

Dial-a-bed's reply24 Jul 2023, 10:03

Official

Hi Braden, our team has provided feedback and confirmed that they have made contact with you to make arrangements for the exchange. Thanks, NG.