jT
jaice T
1 reviews | Active since Feb 2021
14 Dec 2022, 10:41
WORST CUSTOMER SERVICE
I bought a Sealy bed online through Dial-a-bed in October 2022. However, when we received the bed, it was defective as the one side immidiatley gave in. I contacted customer service through their online portal and was referred to an email address to which I must send the complaint. I have to date still not received any feedback from the email sent. I contacted customer service telephonically and was once again referred to their head office. During the telephonice conversation with head office I was informed that my complaint will be logged. I have to date not received any feedback regarding the defective bed and am still awaiting response from all of the above-mentioned platforms.
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Replies (3)0
Replies (3)
Dial-a-bed's replyOfficial
15 Dec 2022, 09:19Hi Jaice, your query has been escalated to our online manager for urgent attention and will be in contact with you soon. Thanks, NG.
Dial-a-bed's reply15 Dec 2022, 09:19
Official
Hi Jaice, your query has been escalated to our online manager for urgent attention and will be in contact with you soon. Thanks, NG.
jT
jaice T's updateReviewer Update
27 Dec 2022, 12:30still not resolved!!
jT
jaice T's update27 Dec 2022, 12:30
Reviewer Update
still not resolved!!
Dial-a-bed's replyOfficial
28 Dec 2022, 15:41Hi Jaice,
Our customer care team has advised that an email with photos were received on the 19th of December - at which date we had sent the photos onto our supplier. The supplier usually takes 7-10 working days to make contact. However, with it being festive season, the supplier has closed for the holidays and will re-open in January.
In light of this, we made the decision to resolve the query, through the Dial-a-Bed factory instead. After liaising with the merchandising team, they inspected the images and approved the exchange. Jeanet from our customer care team emailed you earlier to advise of the exchange. Looking forward to your response and resolving your query asap.
-JJ
Our customer care team has advised that an email with photos were received on the 19th of December - at which date we had sent the photos onto our supplier. The supplier usually takes 7-10 working days to make contact. However, with it being festive season, the supplier has closed for the holidays and will re-open in January.
In light of this, we made the decision to resolve the query, through the Dial-a-Bed factory instead. After liaising with the merchandising team, they inspected the images and approved the exchange. Jeanet from our customer care team emailed you earlier to advise of the exchange. Looking forward to your response and resolving your query asap.
-JJ
Dial-a-bed's reply28 Dec 2022, 15:41
Official
Hi Jaice,
Our customer care team has advised that an email with photos were received on the 19th of December - at which date we had sent the photos onto our supplier. The supplier usually takes 7-10 working days to make contact. However, with it being festive season, the supplier has closed for the holidays and will re-open in January.
In light of this, we made the decision to resolve the query, through the Dial-a-Bed factory instead. After liaising with the merchandising team, they inspected the images and approved the exchange. Jeanet from our customer care team emailed you earlier to advise of the exchange. Looking forward to your response and resolving your query asap.
-JJ
Our customer care team has advised that an email with photos were received on the 19th of December - at which date we had sent the photos onto our supplier. The supplier usually takes 7-10 working days to make contact. However, with it being festive season, the supplier has closed for the holidays and will re-open in January.
In light of this, we made the decision to resolve the query, through the Dial-a-Bed factory instead. After liaising with the merchandising team, they inspected the images and approved the exchange. Jeanet from our customer care team emailed you earlier to advise of the exchange. Looking forward to your response and resolving your query asap.
-JJ