1 reviews | Active since Mar 2017
Worst after sale service ever!!!! Dial-a-bed
On Sunday, 28 January 2024, we bought a double bed base from Dial-a-bed in mall@carnival.
They did not have any stock and we were told that if we pay the full amount of R1 200 we can expect a call to go and collect the double bed base with in 3-5 business days.
On Wednesday, 30 January 2024, we contacted Dial-a-bed mall@carnival and they said that the stock have not tet arrived and that it will arrive on Friday, 2 February 2024.
Today, 2 February 2024, after 3pm, I had to phone Dial-a-bed mall@carnival twice just for them to tell me that the stock will not arrive today and that we will not receive our double bed base.
Eager to do the sale and get the cash but the after sale service is absolutely up to ****.
Spoke to the manager, David Mkwane, and demanded that they refund us before the end of the day.
As if they dont have all the details on their system I had to email them the proof of payment. I also emailed the my seun banking details just to be told to send proof of banking details and my ID. All of this just because of their utterly bad after sale service.
Now at 17:10, Friday 2 February 2024, we are waiting for our refund. This complaint will be updated once we receive the refund.
Now, 13:50, 3 February 2024, still no sign of delivery and they close at 3pm.
They only phoned is this morning to get us of their backs but in the mean time they never really make any arrangements to delivery die base today.
Now, 13:50, 3 February 2024, still no sign of delivery and they close at 3pm.
They only phoned is this morning to get us of their backs but in the mean time they never really make any arrangements to delivery die base today.