NM
Nkazimulo M
1 reviews | Active since Nov 2014
10 Mar 2015, 06:24
Warranty Problem on Sealy Bed
I bought a Sealy Crown Jewel bed in 2009 for about R7000. In February the base broke and the mattress had already collapsed over the passed months in 2014. When we contacted the shop we were advised that we needed to pay R5700 plus R645 in warranty fees which is almost equal to the purchase price of the bed. I feel that this supplier is trying to run away from their warranty obligation. We were also asked whether the mattress has stains and when we confirmed that we were than advised to pay the amounts mentioned above. How is it humanly possible that one can keep a bed for 10 years without encountering any stains on the mattress? Especially if you have kids? We were never advised about this condition when we bought the bed in 2009. Why is this new condition only made available to us now when we have a warranty claim?
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Dial-a-bed's replyOfficial
10 Mar 2015, 11:20Hello mthethwann001,
Good Morning
The facts stated below are correct. When a bed is sold it comes with a guaranty and a warranty and depending on which bed and brand will determine the length of each.
These warranties and guaranties are carried by the supplier, in this case Bravo (Sealy).
Due to health reasons no stained beds are allowed to be handled by the supplier.
I have passed this complaint to Bravo who will deal with it going forward.
Regards
Jacques Fouche
Good Morning
The facts stated below are correct. When a bed is sold it comes with a guaranty and a warranty and depending on which bed and brand will determine the length of each.
These warranties and guaranties are carried by the supplier, in this case Bravo (Sealy).
Due to health reasons no stained beds are allowed to be handled by the supplier.
I have passed this complaint to Bravo who will deal with it going forward.
Regards
Jacques Fouche
Best regards,
Dial-a-bed's reply10 Mar 2015, 11:20
Official
Hello mthethwann001,
Good Morning
The facts stated below are correct. When a bed is sold it comes with a guaranty and a warranty and depending on which bed and brand will determine the length of each.
These warranties and guaranties are carried by the supplier, in this case Bravo (Sealy).
Due to health reasons no stained beds are allowed to be handled by the supplier.
I have passed this complaint to Bravo who will deal with it going forward.
Regards
Jacques Fouche
Good Morning
The facts stated below are correct. When a bed is sold it comes with a guaranty and a warranty and depending on which bed and brand will determine the length of each.
These warranties and guaranties are carried by the supplier, in this case Bravo (Sealy).
Due to health reasons no stained beds are allowed to be handled by the supplier.
I have passed this complaint to Bravo who will deal with it going forward.
Regards
Jacques Fouche
Best regards,