Very suspicious refund policy.

Asked for a refund 30 minutes after purchasing three beds and was told I need a copy of my bank statement and ID to get a refund. Called "head office" support from their website, and got through to a "bed shop" in Durban. Their "support" email address is ignored.

I have two options now. Give all my details to a random guy, so he can send it to a random guy in Durban. Or just accept that my money is gone. Second options sounds cheaper and easier....