very poor service and poor beds

<p> </p> <p>on the 15/12/2016 i bought a 137 S/K GREY SUEDE BASE SL and 137 S/K LTD EDITION MATT SL from Dial a bed Loch logan in bloemfontein , after 4 months the matras is against the base of the bed so we phoned them and they sent someone out to come check the problem the guy came in did not even had the manners to introduce himself just asked where the bed is so he can look at it and so we showed him , he then said to my Mother that this was not a permanent sleeping bed but a spare room / geust room bed ....... in my life i have never heard this bull sh......</p> <p> he then said someone will contact us we are still waiting for that , please do me a favour and come take this matress as it is worthless to me , i want a new matress as i am waiting over 2 months now for someone to contact me about this , it is very very utter poor service , if it is a geust room bed why did no one tell me that not even the sales person who phoned me ?</p> <p>you can call me on ********** or ********** i want this matter resolved please as i did not hesitate to pay the bed on the spot .</p> <p> </p> <p>Thank you Willem Verkes</p>