Very poor customer service. Dial a bed and Coricraft T/A sleepworld only want to make money and leave the consumer with the bill. Ref DAB385/22

I purchased a Forty Winks revive mattress and base set R7 593.50 on the 27 Nov 2019 from Dial A Bed (reference 8869 ) . The Mattress is sagging on both sides, it is sagging so much it is hurting my husband and my back and when I asked for a replacement they told me I need to pay R2075.00 as the memory foam is torn. The salesman at Alberton did not make me aware of this, I paid so much for this mattress but they will still charge customers more money to replace their defective goods. It is pathetic customer service and poor quality products. Please do not make the same mistake and buy from them. The lady from Coricraft Altha Fell did not help me, she told me the pictures I had sent to them were not sufficient . Very poor customer service. Dial a bed and Coricraft T/A sleepworld only want to make money and leave the consumer with the bill. Ref DAB385/22