MJVV
Michelle Janse Van Vuuren

1 reviews | Active since Apr 2018

04 Apr 2018, 20:35

Very Bad After Sales Service

I got great service when I wanted to buy a bed. It was the Easter weekend (1/4/2018) so they could not deliver on their promise "buy today sleep tonight" but assured me it would be delivered after the weekend and they would call to confirm. No one called me. I had to call 3 times and was promised delivery today (4/4/2018). At 17h30 the driver called to ask if he could still deliver and said he would arrive in 15 minutes. I said ok. Then his manager, Siven Pillay called to say that the mattress and base were different sizes and my bed would not be delivered after all. I questioned him about why it took the whole day to notice this and then he became quite rude. I told him not to bother as I would cancel my order tomorrow. He told me to do whatever and hung up. I am very disappointed at his attitude and the service that I have received. I do not recommend dial a bed at all unless they do something about their after sales service and change their delivery company.

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Replies (1)
Dial-a-bed
Dial-a-bed's reply05 Apr 2018, 14:50
Official

Hi Michelle

We would like to apologise for the inconvenience caused. We have received confirmation that your delivery will be done today as arranged with you.

Kind regards

Dial-a-Bed Team