Utter disgust

We went to Dial a Bed Richards bay on Sunday 12 Aug and made a purchase for a bed (Forty winks). We clearly said to the salesman that our budget allows for R 10 000 only, after a remarkable pitch he managed to get us into a R 11 500 bed with discount of R 1 500 so essentially costing then R 10 000. Then my wife was conned into buying a bed cover for R 800 and get delivery free. Not sure how they worked that one out. When we went to the counter for payment all of a sudden the "System" required authorisation for this massive discount, so we left and came back to make a payment of R 4000 on a cash basis and the rest we would like on our RCS card. Then all of a sudden his speed point was not set up for RCS payments. (RCS marketing all over the front counter but no such service is false advertising). He said that he will order the stock in the meantime and call us when their IT team has rectified the RCS speed point problem. After numerous calls eventually I went to the store on Tuesday to make payment after the salesman confirmed it is working. Guess what, payment could once again not be made. After calling Coricraft, the so called mother company they confirmed I can make payment next door at Coricraft and they can allocate the funds to the Dial a bed store, Immediately the salesman at Dial a bed calls and confronts me for calling Coricraft and says unfortunately we have to wait for the speedpoint to be fixed. The bed was supposed to be delivered today, 5 days after ordering but I as the customer need to run after the shop and salesman just to make payment. I am merely expressing my utter disgust with Dial a bed and their service.

If the bed is not delivered today and speedpoint brought to me for payment before COB today I will cancel and demand a refund and also lay complaints with Coricraft and RCS as I am sure they will not be delighted to hear that they lose business because of service failures like this.