LZ
Lery Z

1 reviews | Active since Aug 2019

23 Feb 2021, 09:37

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I ordered a mattress on line, it was delivered on the 11/02/2021 the guy who delivered my mattress banged my gate coming in he didn’t tell me, I only noticed when he left, phoned dial-a-bed was told to send pictures and was told that my case is difficult because I did not see him, the delivery guy phoned and asked me not to report the incident he will come and sort my gate out, I wrote a email explaining what had happened and the response was management will contact me till today . No one phoned me to offer me any assistance. I wanted to buy another mattress but I ended up using the money i saved for mattress to fix my gate. They careless for their customers, last month alone I spent more than 20 000 at dail-a-bed and this is thanks I get.

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Replies (1)
Dial-a-bed
Dial-a-bed's reply23 Feb 2021, 10:31
Official
Hi there, 

We have escalated this matter with our Management team and will be in touch. 

Apologies for the inconvenience caused. 

Regards,
BL 
Dial a Bed