YvdB
Yolandie van der Berg

1 reviews | Active since Sept 2017

29 Jan 2018, 16:24

Unprofessional and the worst client service ever!

I have purchased a bed on Saturday, January 27. About 12:00 the warehouse gave us a call to schedule delivery for Monday 11:00. Monday came and went. I called the Warehouse 6times and asked them to tell me where my delivery was and none of them could tell me where it was. Made call number 7 and finally after a number of call disconnects I got through to Arthur the so-called manager who imp**** that we were told that delivery was scheduled for Tuesday. I also asked for the driver's number nobody knew who the driver was. What type of company does not know where or with whom their stock is with?

I will never recommend every buying a bed at dial a bed.

0
Replies (1)
Dial-a-bed
Dial-a-bed's reply28 Mar 2018, 11:31
Official

Hi Yolandie

We would like to apologise for the inconvenience caused due to this. This complaint has been send to the relevant department to ensure that this never happens again.

Kind regards

Dial-a-Bed Team