Unhappy

On the month of August 2019 we bought a bed at dial a bed at Arbour crossing amanzimtoti . Than in December one of the legs went inside the base of which we immediately went back to the store and they advised that we remove them and they are aware that it is a known problem . They than told us the factory is closing for the month of december and we must come back mid january .funny enough un that we week we could see deliveries coming from dial a bed arbour but than we let dat slide Jan we got called by an 021 number and they told they waiting for authorisation a week goes buy on the 14th of Jan thy call and advise an exchange has been approved and they are awaiting for stock as they have none we must wait 7 to 10 days of which has long past we now in Feb and still no base ...so I ask myself awe that fat that in 3 months da base gets broken or we were sold quantity from the beginning and in their minds what are we using for the past 2 months ....do they even care ..or because we keeping quite they just dnt mind making fools out of us....must we now post to every social network and complain...why wen we giving the company the benefit of the doubt the company exploits us...dis is my first attempt to complain if my matter is not dealt with immediately i will take the matter further....kindly treat all customers equally ..we are not owing dial a bed....customer